Product Warranty & Liability
Warranty on WAGNERTUNING LLC. Products: It is the intention of WAGNERTUNING LLC. to sell only quality products. We offer a 2-year warranty against defects in workmanship or materials, not extending to normal tear and wear or mis-use. You must provide us with a proof of purchase and or be registered using the NANO-GRAM issued number found on your authentic WAGNERTUNING LLC. product, defect or the result of wear or mis-use. Some products have less than 2-year warranty. Please inquire before ordering.
WAGNERTUNING LLC. is not responsible for shipping costs associated with warranty claims, the customer is responsible for covering shipping costs to and from WAGNERTUNING LLC. , even in the event that a part is warrantied or deemed defective and replaced. Warranty claims in most cases require parts to be returned to WAGNERTUNING LLC. to be inspected, once we determine the cause of the defect is from manufacturing and not from wear or mis-use, the warranty process can begin. In rare cases we can confirm the warranty claim via picture or video, especially if the failure is a known, documented issue.
WAGNERTUNING LLC. will only replace or repair warranty item. No refunds will be given. WAGNERTUNING LLC. You must obtain an RMA number from WAGNERTUNING LLC. Customer Service prior to any return. All products we offer are warranted to be free from defects prior to installation. Any modification or improper use voids this warranty. This warranty does not cover installation. WAGNERTUNING LLC. shall be the final arbitrator in interpreting the extent and remedy of warranty.
Second-Hand Products: WAGNERTUNING LLC. warranties are not transferrable, and available to the original purchaser only, however if you do buy a WAGNERTUNING LLC. part second hand and have a problem with it, do contact us as we can typically arrive at a reasonable, fair solution.
WAGNERTUNING LLC. , its partners or affiliates shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use or repair of its products. Customer shall be responsible in selecting a reputable installer with current liability insurance to cover any damage that may arise through installation of WAGNERTUNING LLC. products and/or your vehicle. WAGNERTUNING LLC. 's listing and any recommendation of facilities shall not constitute as a ground for any liability. Notwithstanding any other provision of this agreement, WAGNERTUNING LLC. 's maximum combined liability shall be limited to the payments made by the facilitator under this agreement for the specific product that caused the alleged damages.
Damaged or Incorrect Items
Inspect your parcel carefully. If you receive an item that is damaged, notify the delivery company within 12 hours (for FedEx call 1-800-GO-FEDEX, for UPS call 1-800-PICK-UPS, for USPS go to www.usps.com). Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. If more than 24 hours passes nothing can be done about a damaged delivered package. You may provide us the claim number so we can follow up on the claim status. This may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the 2nd shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
In the event that a shipment is delivered incorrectly (as in the wrong parts were shipped) you must notify WAGNERTUNING LLC. With-in 48 hours of receiving the package! Please inspect all deliveries the day they were delivered so any issues can be communicated within 48 hours or two days.
Customer Service & Technical Support
Customer Service: You can reach us via email using the Website Contact Form or by phone at 559-412-4868 Monday - Friday from 8:00 AM to 5:00 PM Pacific Time.
Technical Support for WAGNERTUNING LLC. Products
You can reach us via email using the Website Contact Form for technical support on WAGNERTUNING LLC. products. WAGNERTUNING LLC. highly recommends professional installation by a qualified automotive technician if applicable. Please review support documentation when available, and contact us to find out if we offer support documentation if you have not received it.
All equipment sold under the presumption that the purchaser will use it in accordance with applicable federal and any state laws in a manner that is safe and shall discontinue its use as conditions warrant. Equipment shall never be installed or used in a manner where it may interfere with safety or safety equipment. Do not install parts in the path of the airbag system or that hinder the function of seat belts! WAGNERTUNING LLC. products can be broken when excessive force is applied, or disassembled, and components can become loose from vibration or heat.
WAGNERTUNING LLC. agrees to provide all reasonable methods to resolve any disputes or discrepancies, and you agree to contact us via our Customer Care number (559-412-4868) within 48 hours of any dispute. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.
Refusal of Service
We reserve the right to refuse service to any customer for any reason. We do not accept being treated belligerently. Yelling, swearing, threats or being berated will not be tolerated, and under such conditions communication will end with no resulution. We treat all of our customers with respect and dignity, we only expect the same in return.
We thank you for considering one of the best products produced, WAGNERTUNING LLC.