Returns, Exchanges, and Cancellations
At WAGNERTUNING Inc. , customer satisfaction is the end goal of all our efforts (making your face flatter using accelerative force is where it all starts), and our return policies are engineered to meet or exceed industry standards while being friendly and fair to all involved.
Returns and Cancellations are subject to a 20% restocking fee: all returns, exchanges, or cancellations must be called in and approved. You will receive an RMA and instructions that guide you through the steps of the RMA process, to ensure a smooth, hassle-free experience.
Return Shipping: Returns for refund do not include the cost of shipping to the customer, and the customer is responsible to pay for return shipping back to WAGNERTUNING Inc.
Our goal is to build long-term relationships with our customers. Returns of products for refund are available on all approved returns. All products must be returned in factory new packaged condition.
As long as it has not shipped, an eligible order can be cancelled. We do our best to get our products shipped to customers as quickly as possible, but in certain cases we serve very small markets with rare and difficult to source parts. While delays are inevitable, it is never our goal to inconvenience you beyond what you feel is reasonable. If the order has already been shipped, the customer is responsible for the shipping cost for the return of goods.
Please Note: Refunds are subject to approval. Once approved, the WAGNERTUNING Inc. Accounting Department will issue a refund via a method of our choice (credit card refund, check, cash, etc) within 14 calendar days of approval.
We always aim to be fair in the way we serve customers. Feel free to contact us if you need any clarification on any of our return policies.